Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/35955
Title: Progress on information and communication technologies in hospitality and tourism
Authors: Law, R 
Buhalis, D
Cobanoglu, C
Keywords: Information technology
Review
Tourism
Communication technologies
Hospitality
Journal
Issue Date: 2014
Publisher: Emerald Group Publishing Limited
Source: International journal of contemporary hospitality management, 2014, v. 26, no. 5, p. 727-750 How to cite?
Journal: International journal of contemporary hospitality management 
Abstract: Purpose - The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013. Design/methodology/approach - Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries. Findings - A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed. Practical implications - On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments. Originality/value - A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.
URI: http://hdl.handle.net/10397/35955
ISSN: 0959-6119
DOI: 10.1108/IJCHM-08-2013-0367
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