Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/35851
Title: Service supply chain management : a review of operational models
Authors: Wang, YL
Wallace, SW
Shen, B
Choi, TM 
Keywords: Service supply chain management
Operational models
Coordination
Issue Date: 2015
Publisher: North-Holland
Source: European journal of operational research, 2015, v. 247, no. 3, p. 685-698 How to cite?
Journal: European journal of operational research 
Abstract: Given the growing importance of service supply chain management (SSCM) in operations, we review a selection of papers in the operations research and the management science (OR/MS) literature that focus on innovative measures associated with the SSCM. First, we review and discuss the definitions of service supply chains (SSCs) and categorize SSCs into the Service Only Supply Chains (SOSCs) and the Product Service Supply Chains (PSSCs). Second, by classifying the literature into three major areas, namely service supply management, service demand management, and the coordination of service supply chains, we derive insights into the current state of knowledge in each area, and examine the evolution of the SSCM research over the past decade. Finally, we identify some associated research challenges and explore future directions for research on SSCM from an operational perspective.
URI: http://hdl.handle.net/10397/35851
ISSN: 0377-2217
DOI: 10.1016/j.ejor.2015.05.053
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