Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/35041
Title: Quality management in the logistics industry : an examination and a tenstep approach for quality implementation
Authors: Lai, KH 
Lau, G
Cheng, TCE 
Keywords: Quality management
Logistics industry
Implementation
Case study
Issue Date: 2004
Publisher: Taylor & Francis
Source: Total quality management and business excellence, 2004, v. 15, no. 2, p. 147-159 How to cite?
Journal: Total quality management and business excellence
Abstract: We examine the factors that encourage firms in Hong Kong's logistics industry to implement quality management systems (QMSs) to ensure quality in their work processes. Based on a case study, we introduce a generic ten-step approach for QMS implementation, and discuss the cost and service advantages achieved in the case firm. The approach offers procedural guidelines for firms in the industry contemplating the implementation of QMS.
URI: http://hdl.handle.net/10397/35041
ISSN: 1478-3363 (print)
1478-3371 (online)
DOI: 10.1080/1478336032000148992
Appears in Collections:Journal/Magazine Article

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