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Title: Impact of information technology on the performance of logistics industry : the case of Hong Kong and Pearl Delta region
Authors: Choy, KL 
Gunasekaran, A
Lam, HY
Chow, KH
Tsim, YC
Ng, TW
Tse, YK
Lu, XA
Keywords: Logistics
Service quality
Information technology
Hong Kong and Pearl River Delta Region
Issue Date: 2014
Publisher: Palgrave Macmillan
Source: Journal of the Operational Research Society, 2014, v. 65, no. 6, p. 904-916 How to cite?
Journal: Journal of the Operational Research Society 
Abstract: Over the last decade, a number of research studies have advocated the use of information technology (IT) in different aspects of logistics and distribution operations. This study examines the current state of the use of IT and its impact on logistics service performance through a survey of 210 logistics companies in Hong Kong and the Pearl River Delta region. A hypothetical model is also proposed in which the theories of the market-based view and the resource-based view are applied to link up the implications of IT capabilities with logistic performance. The model was tested using structural equation modelling. The findings suggested that (i) IT implementation directly enhances the service quality of the logistics companies; (ii) the impact of IT implementation improves service quality thereby creating competitiveness.
ISSN: 0160-5682
EISSN: 1476-9360
DOI: 10.1057/jors.2013.121
Appears in Collections:Journal/Magazine Article

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