Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/34704
Title: Application of value delivery system (VDS) and performance benchmarking in flexible business process reengineering
Authors: Yung, WKC 
Chan, DTH
Keywords: Business process re-engineering
Flexibility
Value
Delivery
Benchmarking
Issue Date: 2003
Publisher: Emerald Group Publishing Limited
Source: International journal of operations and production management, 2003, v. 23, no. 3, p. 300-315 How to cite?
Journal: International journal of operations and production management 
Abstract: The new management concept of flexible business process reengineering (FBPR) may be defined as a methodology that combines the best of three management tools – positioning, continuous improvement and business process reengineering (PIR). Employing all three management tools to a sufficient degree could enhance the effectiveness of an improvement project compared to the conventional BPR methodology. The changes could be slightly less “radical” than conventional BPR, but in exchange, it is a relatively less risky strategy and can facilitate continuous learning and improvement. To maximize the organization's competitiveness through the application of FBPR, it is important to establish a value delivery system (VDS) to increase the project's effectiveness and to employ performance benchmarking to determine the performance gap. Using a case study, this paper illustrates the essentiality and the application of VDS and performance benchmarking during the implementation of FBPR.
URI: http://hdl.handle.net/10397/34704
ISSN: 0144-3577
EISSN: 1758-6593
DOI: 10.1108/014435703104622776
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