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Title: Quality management framework for a virtual enterprise network : a multi- agent approach
Authors: Lau, HCW
Wong, CWY
Ngai, EWT 
Hui, IK
Keywords: Quality management
Virtual organizations
Issue Date: 2003
Publisher: Emerald Group Publishing Limited
Source: Managing service quality, 2003, v. 13, no. 4, p. 300-309 How to cite?
Journal: Managing Service Quality 
Abstract: Globalization and the borderless marketplace have created an opportunity for companies to come together to work on projects that could otherwise not be completed through the efforts of one or two companies acting independently. The formation of virtual enterprise networks combines the advantages of the various core competencies of members of the network to deliver customer satisfaction. Virtual enterprise networks consist of several firms that can be geographically dispersed, and that might be technically disparate in terms of system platforms. Coordination among members of the network and the the transfer of quality products and services among members of the network are the key factors in achieving success. The proposed framework presented in this paper utilizes a multi‐agent model to monitor quality within a virtual enterprise network to ensure that the processes among members run smoothly and efficiently.
ISSN: 0960-4529
DOI: 10.1108/09604520310484716
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