Please use this identifier to cite or link to this item:
Title: An investigation on the change from QA culture to TQM culture for engineering consultants in Hong Kong
Authors: Tang, SL
Lau, AWT
Keywords: Construction
Quality assurance
Total quality management
Issue Date: 2009
Publisher: Hong Kong Institution of Engineers
Source: HKIE transactions, 2009, v. 16, no. 1, p. 38-44 How to cite?
Journal: HKIE transactions 
Abstract: The international ISO 9000 series standard developed for the application of quality assurance (QA) principles has been widely adopted by most construction related organisations in Hong Kong since 1993. Quality improvements in design and construction processes have however not been significant since the implementation of the QA system. In 2000, the Hong Kong Housing Authority took the lead in advocating total quality management (TQM) in construction. This paper investigates the maturity level of the application of QA and TQM by the engineering consultancies in Hong Kong through a questionnaire survey. The findings suggest that engineering consultants are fully familiar with the application of QA but are less familiar with that of TQM. Both QA and TQM items within the top range and bottom range of their levels of application will be discussed. In association with the findings, potential areas for further studies in quality management systems and the quality culture of the Hong Kong engineering consultants are suggested.
ISSN: 1023-697X
EISSN: 2326-3733
Appears in Collections:Journal/Magazine Article

View full-text via PolyU eLinks SFX Query
Show full item record


Last Week
Last month
Citations as of Jul 15, 2018

Page view(s)

Last Week
Last month
Citations as of Jul 15, 2018

Google ScholarTM


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.