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Title: Crisis management during the SARS threat
Authors: Leung, P
Lam, T
Issue Date: 2004
Source: Journal of human resources in hospitality & tourism, 2004, v. 3, no. 1, p. 47-57
Abstract: No one could have predicted the outbreak of SARS and its impact on the tourism business. Within a fortnight, hotel occupancy dropped by more than 80% to a single digit record. The hotel industry in Hong Kong was largely caught unprepared, and had to quickly work out ways in which to mitigate the loss of business and profit. This paper identifies the impact of SARS on hotels in Hong Kong, and the relevant human resources strategies used to tackle the crisis. The findings show that unpaid leave and involuntary separation were the most common immediate solutions adopted by the hotels.
Keywords: SARS
Human resources
Crisis management
Publisher: Taylor & Francis
Journal: Journal of human resources in hospitality & tourism 
ISSN: 1533-2845
EISSN: 1533-2853
DOI: 10.1300/J171v03n01_05
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