Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/33829
Title: Design and development of a context-aware decision support system for real-time accident handling in logistics
Authors: Ngai, EWT 
Leung, TKP 
Wong, YH
Lee, MCM
Chai, PYF
Choi, YS
Keywords: Context-aware decision support system
Fleet management system prototype
Real-time accident handling
Issue Date: 2012
Publisher: Elsevier
Source: Decision support systems, 2012, v. 52, no. 4, p. 816-827 How to cite?
Journal: Decision support systems 
Abstract: This paper describes the design and development of a context-aware fleet management system (CFMS) prototype for real-time accident handling in logistics using a design science approach. One of the most important decisions in fleet management is the optimization of vehicle scheduling during an accident, such as a vehicle breakdown and mechanical failure during delivery. The schedule planner has to assign another vehicle to take over the task; thus, accident handling needs the reassignment or re-scheduling of vehicles. The large number of available vehicles for reassignment and numerous trips in a day make rescheduling complicated and difficult to resolve. In this paper, we propose a CFMS integrated with global positioning system (GPS) for real-time vehicle positioning and eSeal enabled by the RFID technology, to help human planners with rescheduling. A CFMS prototype was built and evaluated in a real-world setting. The system prototype was satisfactory during evaluation. The system was found to be more effective by its potential users and field logistics experts in aiding real-time accident handling in logistics. The design science approach used to develop the prototype could form a basis for further research.
URI: http://hdl.handle.net/10397/33829
ISSN: 0167-9236
EISSN: 1873-5797
DOI: 10.1016/j.dss.2011.11.016
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