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Title: Exploring critical success factors for stakeholder management in construction projects
Authors: Yang, J
Shen, GQ 
Ho, M 
Drew, DS
Chan, APC 
Keywords: Construction projects
Critical success factors (CSFs)
Hong Kong
Rankings and groupings
Stakeholder management
Issue Date: 2009
Publisher: Taylor & Francis
Source: Journal of civil engineering and management, 2009, v. 15, no. 4, p. 337-348 How to cite?
Journal: Journal of civil engineering and management 
Abstract: With a focus on different aspects of stakeholder management, various sets of critical success factors (CSFs) have been suggested in the literature. It is crucial to explore the relative importance and groupings of these factors. This paper aims to identify CSFs associated with stakeholder management in construction projects, and explore their ranking and underlying relationship. 15 CSFs were identified through a literature review, and consolidated by interviews and pilot studies with professionals in construction industry. A questionnaire instrument containing these 15 CSFs was sent out to project managers in Hong Kong, and 183 completed questionnaires were retrieved. The top three ranked factors for stakeholder management were "managing stakeholders with social responsibilities", "assessing the stakeholders' needs and constraints to the project", and "communicating with stakeholders properly and frequently". Using factor analysis and considering the high importance of the factor "managing stakeholders with social responsibilities", the 15 CSFs were grouped into five dimensions namely, precondition factor, stakeholder estimation, information inputs, decision making, and sustainable support. All these five groupings and their relationship were included in a framework for successful stakeholder management in construction projects. These findings help to clarify what the high prioritized factors are, and could also be used as an assessment tool to evaluate the performance of stakeholder management and thus help to identify areas for improvement.
ISSN: 1392-3730
EISSN: 1822-3605
DOI: 10.3846/1392-3730.2009.15.337-348
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