Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/33156
Title: Organizational justice, employees' ethical behavior, and job satisfaction in the casino industry
Authors: Chen McCain, SL
Tsai, H 
Bellino, N
Keywords: Casinos Ethics
Employee behaviour job satisfaction
Issue Date: 2010
Publisher: Emerald Group Publishing Limited
Source: International journal of contemporary hospitality management, 2010, v. 22, no. 7, p. 992-1009 How to cite?
Journal: International journal of contemporary hospitality management 
Abstract: Purpose - The paper aims to examine the antecedents and consequence of casino employees ethical behavior In particular it proposes that both distributive and procedural justice have positive influences on such behavior which in turn positively affects workers' job satisfaction The paper aims to help casino management pinpoint areas for enhancing and promoting employees ethical behavior so as to benefit industry stakeholders Design/methodology/approach - A questionnaire was designed based on a literature review and preliminary conversations with 37 casino employees These were distributed to frontline casino employees working in the slot and table games departments Exploratory factor analysis and path analysis were employed to test the proposed model Findings - The paper shows that casino employees' ethical behavior was positively influenced by both procedural and distributive justice with the former a slightly stronger motivator Of the three proposed determinants of casino employees job satisfaction distributive justice had the most strongly positive effect Practical implications - This paper suggests that action could be taken by management to enhance employees perception of both distributive and procedural justice to motivate ethical behavior Furthermore casino managers should be aware that distributive justice plays a more important role than procedural justice and ethical behavior in enhancing casino employees' job satisfaction In making decisions they should consider outcome fairness to demonstrate distributive justice Originality/value - Currently to the best of the authours knowledge, there is no study linking both distributive and procedural justice with employees ethical behavior and job satisfaction within a single framework In addition, there is no research evaluating how organizational justice influences employees ethical behavior when interacting with customers This paper fills this gap.
URI: http://hdl.handle.net/10397/33156
ISSN: 0959-6119
EISSN: 1757-1049
DOI: 10.1108/09596111011006644
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