Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/32359
Title: Chinese and Dutch interpretations of supervisory feedback
Authors: Van, DVE
Shi, K
Sanders, K
Wang, Y
Huang, X 
Keywords: Behavioral intention
Collectivism
Emotional reaction
Individualism
Performance feedback
Relational quality
Issue Date: 2004
Publisher: SAGE Publications
Source: Journal of cross-cultural psychology, 2004, v. 35, no. 4, p. 417-435 How to cite?
Journal: Journal of cross-cultural psychology 
Abstract: In a Chinese-Dutch scenario study (N=433 students), the authors investigated subordinates' covert reactions to supervisory feedback. The study consisted of a 2 (personal orientation: collectivist vs. individualist) × 2 (performance perspective: collective vs. individual) × 2 (feedback favorability: positive vs. negative) completely crossed factorial design. The dependent variables were feedback quality, relational quality, emotional responses, and behavioral intentions. The authors found that feedback quality and relational quality tend to be higher for matched collectivist-collective and individualist-individual situations than for mismatched situations. They also found that collective situations enhance constructive behavioral intentions more than do individual situations and that positive feedback produces better information, better relationships, more pleasant emotions, and more constructive behavioral intentions than does equivalent negative feedback.
URI: http://hdl.handle.net/10397/32359
ISSN: 0022-0221
EISSN: 1552-5422
DOI: 10.1177/0022022104266107
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