Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/32185
Title: Managing state-owned hotels in China : the challenges and remedies
Authors: Hung, K 
Zhang, H 
Lam, C
Yang, G
Pang, D
Chen, Z
Li, J
Yang, F
Yan, L
Wang, C
Deng, Y
Keywords: State-owned hotels
China
Ownership
Human resources
Competition
Management
Issue Date: 2013
Publisher: Taylor & Francis
Source: Journal of hospitality marketing & management, 2013, v. 22, no. 7, p. 752-769 How to cite?
Journal: Journal of hospitality marketing & management 
Abstract: State-owned hotel (SOH) management is highly controversial given its poor economic performance, state ownership, and unique management structure. This article identifies the challenges of SOHs and discusses how the SOHs can improve their performance. The results, based on 15 semistructured interviews with state-owned hotel senior managers and employees, suggest that the SOHs in Hangzhou are encountering various problems in relation to their ownership, human resources, market competition, and management. Suggestions to improve the performance of SOHs in China are offered.
URI: http://hdl.handle.net/10397/32185
ISSN: 1936-8623
EISSN: 1936-8631
DOI: 10.1080/19368623.2013.728987
Appears in Collections:Journal/Magazine Article

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