Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/31465
Title: Distribution channel in hospitality and tourism : revisiting disintermediation from the perspectives of hotels and travel agencies
Authors: Law, R 
Leung, R
Lo, A 
Leung, D 
Fong, LHN
Keywords: Disintermediation
Distribution channel
Hong Kong
Hotel
Internet
Travel agency
Issue Date: 2015
Publisher: Emerald Group Publishing Limited
Source: International journal of contemporary hospitality management, 2015, v. 27, no. 3, p. 431-452 How to cite?
Journal: International journal of contemporary hospitality management 
Abstract: Purpose ¡V The purpose of this paper is to reexamine several issues about disintermediation from the perspectives of tourism product/service suppliers (hotels) and traditional intermediaries (travel agencies), considering the move of the current distribution landscape toward disintermediation. Internet and mobile technologies offer various tools for consumers to search and purchase products/services from suppliers directly. Consequently, the necessity and role of traditional intermediaries in the industry become questionable. Design/methodology/approach ¡V In all, six focus group interviews were conducted to collect primary data from ten managers of three traditional travel agencies and 11 managers from three business hotels in Hong Kong, which is a major travel destination in Asia with many world-class hotels an
URI: http://hdl.handle.net/10397/31465
ISSN: 0959-6119
EISSN: 1757-1049
DOI: 10.1108/IJCHM-11-2013-0498
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