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Title: Knowledge-based customisation and management of E-survey
Authors: Cheung, CF 
Chu, KF
Keywords: Case-based reasoning
Electronic business
Knowledge-based system
Knowledge management
Issue Date: 2006
Publisher: World Scientific
Source: Journal of information & knowledge management, 2006, v. 5, no. 1, p. 81-96 How to cite?
Journal: Journal of information & knowledge management 
Abstract: Many organisations have their own methods for survey activities. It is difficult to design questionnaires, which is considered to be a time-consuming processes for conducting a survey. Due to ineffective sharing and the retention of knowledge, organisations spend much time and effort to study past cases and previous know-how for conducting the survey. As a result, this paper presents a knowledge-based system approach for the customisation and the management of E-survey activities. A prototype knowledge-based survey system is built and the capability of the system is demonstrated through a successful trial implementation in a manufacturing enterprise.
ISSN: 0219-6492
EISSN: 1793-6926
DOI: 10.1142/S021964920600127X
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