Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/31421
Title: Rework : a symptom of a dysfunctional supply-chain
Authors: Love, PED
Li, H 
Mandal, P
Keywords: Customer satisfaction
Information flow
Quality
Rework
Supply-chain
Issue Date: 1999
Publisher: Pergamon Press
Source: European journal of purchasing and supply management, 1999, v. 5, no. 1, p. 1-11 How to cite?
Journal: European journal of purchasing and supply management 
Abstract: This paper describes and presents findings from a detailed case study that sought to acquire an in-depth understanding of 'why' and 'how' rework occurred the way it did in a structural steel supply-chain. The findings from the case study indicate that the cause of rework was primarily attributable to the sequential nature of the supply-chain, which resulted in poor communication and decision-making being experienced. This was found to be further exacerbated by the absence of a quality focus during the design process, which resulted in the supply-chain becoming dysfunctional inasmuch as rework emerged downstream in the production process. A conceptual model for improving the effectiveness of a supply-chain and thus minimising the incidence of rework is presented and discussed.
URI: http://hdl.handle.net/10397/31421
ISSN: 0969-7012
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