Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/31041
Title: A survey on the advancement of QA (quality assurance) to TQM (total quality management) for construction contractors in Hong Kong
Authors: Lau, AWT
Tang, SL
Keywords: Construction industry
Hong Kong
Quality
Quality assurance
Total quality management
Issue Date: 2009
Source: International journal of quality and reliability management, 2009, v. 26, no. 5, p. 410-425 How to cite?
Journal: International Journal of Quality and Reliability Management 
Abstract: Purpose: The purpose of this paper is to report an investigation on the advancement of QA to TQM for construction contractors in Hong Kong. Design/methodology/approach: The investigation is based on a questionnaire survey. The questionnaire was answered by 40 respondents working in construction contractors in Hong Kong including project managers, section managers, senior engineers and quality managers. The data obtained from the questionnaire survey were then analysed. Findings: The results of the questionnaire survey are presented in the form of the levels of application of QA and TQM as practised by the contracting organizations in Hong Kong. The findings suggest that contractors are fully familiar with the application of QA but are less familiar with that of TQM. Both QA and TQM items that are mostly practised and seldom practised are discussed. In association with the findings, potential areas for exploratory studies in quality management systems and the quality culture of the Hong Kong construction industry are suggested. Originality/value: The paper explores new directions in the advancement of QA to TQM for construction contractors and offers help to practitioners in providing a direction for construction quality management improvement.
URI: http://hdl.handle.net/10397/31041
ISSN: 0265-671X
DOI: 10.1108/02656710910956166
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

9
Last Week
0
Last month
0
Citations as of Aug 17, 2017

Page view(s)

41
Last Week
3
Last month
Checked on Aug 13, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.