Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/30997
Title: The effects of group conflict and work stress on employee performance
Authors: Hon, AHY 
Chan, WW 
Keywords: Conflict
Work stress
Team
Multilevel
Hotel
China
Issue Date: 2013
Publisher: SAGE Publications
Source: Cornell hospitality quarterly, 2013, v. 54, no. 2, p. 174-184 How to cite?
Journal: Cornell hospitality quarterly 
Abstract: This study investigates the positive and negative effects of group conflict and work stress. It uses a multilevel analysis to examine the effects of task-related conflict and relationship conflict on two different types of work stress, namely, challenge-related stress and hindrance-related stress. Furthermore, the study analyzes the effects these types of stress have on hotel employees' job performance and job satisfaction. The results of hierarchical linear modeling from a survey of 265 employees and their managers in fifty Chinese hotels reveal that (1) team task conflict was positively associated with challenge-related stress, which in turn, was positively associated with job performance and satisfaction; and (2) team relationship conflict was positively associated with hindrance-related stress, which in turn, was negatively associated with job performance and satisfaction. We also found that work stress mediates the cross-level relationship between group conflict and the individual outcomes relating to performance and satisfaction. The key implication of the findings is that work-related conflict and stress are not always necessarily bad for organizational outcomes. Instead, task-related conflict and the resulting stress may improve employees' sense of accomplishment when the task is complete. By the same token, relationship-based conflict and stress generally lead to negative outcomes for the employee and organization.
URI: http://hdl.handle.net/10397/30997
ISSN: 1938-9655
EISSN: 1938-9663
DOI: 10.1177/1938965513476367
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