Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/30779
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dc.contributorDepartment of Management and Marketing-
dc.creatorHsieh, JJPA-
dc.creatorRai, A-
dc.creatorPetter, S-
dc.creatorZhang, T-
dc.date.accessioned2015-06-23T09:09:59Z-
dc.date.available2015-06-23T09:09:59Z-
dc.identifier.issn0276-7783-
dc.identifier.urihttp://hdl.handle.net/10397/30779-
dc.language.isoenen_US
dc.publisherMIS Research Centeren_US
dc.rightsCopyright © 2012 by the Management Information Systems Research Center (MISRC) of the University of Minnesota. Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and full citation on the first page. Copyright for components of this work owned by others than the MISRC must be honored. Abstracting with credit is permitted. To copy otherwise, to post on servers, or to redistribute to lists requires prior specific permission and possibly a fee. Request permission to publish from: MIS Quarterly; Carlson School of Management; University of Minnesota; 321 19th Ave. So.; Minneapolis, MN 55455. ISSN: 0276-7783.-
dc.rightsThe following publication Hsieh, J. J. P. -., Rai, A., Petter, S., & Zhang, T. (2012). Impact of user satisfaction with mandated CRM use on employee service quality. MIS Quarterly: Management Information Systems, 36(4), 1065-1080. A3 is available at https://misq.org/impact-of-user-satisfaction-with-mandated-crm-use-on-employee-service-quality.html?SID=jgn061pse7lctcml0g8j3g6eo6-
dc.subjectCustomer relationship management systemsen_US
dc.subjectEmbodied service knowledgeen_US
dc.subjectEmployee service qualityen_US
dc.subjectJob dedicationen_US
dc.subjectMandatory useen_US
dc.subjectTask performanceen_US
dc.subjectUser satisfactionen_US
dc.titleImpact of user satisfaction with mandated CRM use on employee service qualityen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage1065-
dc.identifier.epage1080.A3-
dc.identifier.volume36-
dc.identifier.issue4-
dcterms.accessRightsopen accessen_US
dcterms.bibliographicCitationMIS quarterly, Dec. 2012, v. 36, no. 4, p. 1065-1080.a3-
dcterms.isPartOfMIS quarterly-
dcterms.issued2012-12-
dc.identifier.isiWOS:000311525500005-
dc.identifier.scopus2-s2.0-84868034768-
dc.identifier.eissn2162-9730-
dc.identifier.rosgroupidr62875-
dc.description.ros2012-2013 > Academic research: refereed > Publication in refereed journal-
dc.description.oaVersion of Recorden_US
dc.identifier.FolderNumberOA_IR/PIRAen_US
dc.description.pubStatusPublisheden_US
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