Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/30774
Title: Taking an innovative approach to quality practices: Exploring the importance of a companys innovativeness on the success of TQM practices
Authors: Wiengarten, F
Fynes, B
Cheng, ETC 
Chavez, R
Keywords: Innovativeness
Operational performance
Total quality management
Issue Date: 2013
Publisher: Taylor & Francis
Source: International journal of production research, 2013, v. 51, no. 10, p. 3055-3074 How to cite?
Journal: International journal of production research 
Abstract: Quality management practices such as total quality management (TQM) are continuously applied to improve firm performance. However, recent quality researchers have found contradictory performance evidence highlighting that the success of TQM might depend on various contextual factors. Specifically, researchers and practitioners have recognised similarities and considerable overlap between TQM and innovative practices, which suggests that innovativeness plays a contextual role. However, this putative relationship remains unexplored. The purpose of this study is to assess the importance of innovativeness to the success of TQM practices through applying contingency theory. Using data collected through a large-scale survey, we carry out an empirical study and produce robust results that strongly confirm such a contextual role of innovativeness. Specifically, we identify that the seven practices closely related to TQM, namely visionary leadership, internal and external cooperation, learning, process management, continuous improvement, employee fulfilment, and customer satisfaction, have a significantly stronger impact on operational performance in companies characterised by a high level of innovativeness.
URI: http://hdl.handle.net/10397/30774
ISSN: 0020-7543
EISSN: 1366-588X
DOI: 10.1080/00207543.2012.752609
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