Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/30397
Title: Strategic supply management, quality initiatives, and organizational performance
Authors: Yeung, ACL 
Keywords: Empirical research
Organizational performance
Quality initiatives
Strategic supply management
Issue Date: 2008
Publisher: Elsevier
Source: Journal of operations management, 2008, v. 26, no. 4, p. 490-502 How to cite?
Journal: Journal of operations management 
Abstract: Researchers in supply chain management have found over the past two decades that supply management should be not merely a purchasing function but a strategic tool for supply chain integration. Supply management, the cornerstone of the integration of industrial supply chains, has evolved as a key research area. Based on quantitative and qualitative investigations of 225 electronics manufacturing firms, we examine the organizational impacts of strategic supply management (SSM) and the contexts of company size, process type, ISO 9000 certification, and quality management (QM) implementation that facilitate such an endeavor. We reveal that SSM is essentially a quality management initiative that requires bilateral efforts for continuous improvement and thus is not associated with the basic requirements of ISO 9000. We find that SSM improves on-time shipments, reduces operational costs, and leads to customer satisfaction and improved business performance. Developed based on contemporary premises in supply chain and QM, this research refines our understanding of the relationships among quality initiatives, SSM, and organizational performance.
URI: http://hdl.handle.net/10397/30397
ISSN: 0272-6963
DOI: 10.1016/j.jom.2007.06.004
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