Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/28906
Title: Environmental governance of enterprises and their economic upshot through corporate reputation and customer satisfaction
Authors: Tang, AKY
Lai, KH 
Cheng, TCE 
Keywords: Corporate reputation
Customer satisfaction
Environmental management
Stakeholder engagement
Sustainable development
Issue Date: 2012
Source: Business strategy and the environment, 2012, v. 21, no. 6, p. 401-411 How to cite?
Journal: Business Strategy and the Environment 
Abstract: Drawing on resource-advantage and signalling theories, we investigate two mechanisms, namely corporate reputation and customer satisfaction, by which the environmental governance of enterprises can benefit their economic performance. Based on secondary data from the 500 largest US enterprises compiled from multiple sources, our findings contribute to the literature by establishing the link between corporate reputation and green reputation. We also establish the economic performance paths of environmental governance via corporate reputation and customer satisfaction. This study expounds on why 'green' matters and identifies the performance roles of two corporate strategic resources extractable from the environmental governance of enterprises.
URI: http://hdl.handle.net/10397/28906
ISSN: 0964-4733
DOI: 10.1002/bse.1733
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