Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/27422
Title: Too drained to help : a resource depletion perspective on daily interpersonal citizenship behaviors
Authors: Trougakos, JP
Beal, DJ
Cheng, BH
Hideg, I
Zweig, D
Keywords: Ego depletion theory
Emotion regulation
Emotional exhaustion
Experience sampling methods
Organizational citizenship behaviors
Issue Date: 2015
Publisher: American Psychological Association Inc.
Source: Journal of applied psychology, 2015, v. 100, no. 1, p. 227-236 How to cite?
Journal: Journal of Applied Psychology 
Abstract: This article explores the role of within-person fluctuations in employees' daily surface acting and subsequent personal energy resources in the performance of organizational citizenship behaviors directed toward other individuals in the workplace (OCBI). Drawing on ego depletion theory (Muraven & Baumeister, 2000), we develop a resource-based model in which surface acting is negatively associated with daily OCBIs through the depletion of resources manifested in end-of-day exhaustion. Further integrating ego depletion theory, we consider the role of employees' baseline personal resource pool, as indicated by chronic exhaustion, as a critical between-person moderator of these within-person relationships. Using an experience-sampling methodology to test this model, we found that surface acting was indirectly related to coworker ratings of OCBI through the experience of exhaustion. We further found that chronic levels of exhaustion exacerbated the influence of surface acting on employees' end-of-day exhaustion. These findings demonstrate the importance of employees' regulatory resource pool for combating depletion and maintaining important work behaviors. Implications for theory and practice are discussed.
URI: http://hdl.handle.net/10397/27422
ISSN: 0143-974X
DOI: 10.1037/a0038082
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

10
Last Week
1
Last month
0
Citations as of Mar 21, 2017

WEB OF SCIENCETM
Citations

12
Last Week
0
Last month
0
Citations as of Mar 21, 2017

Page view(s)

21
Last Week
0
Last month
Checked on Mar 26, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.