Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/26836
Title: The double-edged nature of technostress on work performance : a research model and research agenda
Authors: Lei, CF
Ngai, EWT 
Keywords: Challenge appraisal
Dark side of ICT
Invasion of privacy
Job insecurity
Role ambiguity
Technostress
Threat appraisal
Transaction theory of stress
Work overload
Work-home conflict
Issue Date: 2014
Source: 35th International Conference on Information Systems "Building a Better World Through Information Systems", ICIS 2014, 2014 How to cite?
Abstract: This research agenda is the first step toward the adaptation of transactional theory of stress (TTS) into the technostress context, which aims to fill the research gaps in the technostress literature. A research model is developed based on TTS. In the model, we assume technostress to be neutral, and its effects on a person's workplace outcomes depend on the appraisal on technostress. The positive appraisal on technostress, that is, technostress challenge appraisal will generally lead to positive outcomes, whereas the negative appraisal on technostress, that is, technostress threat appraisal will generally lead to negative outcomes. Although technostress is neutral in a holistic perspective, different types of technostress would be appraised differently. Therefore, the model also predicts how different types of technostress would be appraised. A three-phase agenda is proposed to validate the model. At the end, we highlight the theoretical and practical implications, as well as opportunities for future studies.
Description: 35th International Conference on Information Systems: Building a Better World Through Information Systems, ICIS 2014, Auckland, 14-17 December 2014
URI: http://hdl.handle.net/10397/26836
Appears in Collections:Conference Paper

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