Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/26743
Title: Strategic behavior and social optimization in Markovian vacation queues : the case of heterogeneous customers
Authors: Guo, P 
Hassin, R
Keywords: Balking
Equilibrium analysis
Queueing
Strategic customers
Vacation queue
Issue Date: 2012
Publisher: Elsevier Science Bv
Source: European Journal of Operational Research, 2012, v. 222, no. 2, p. 278-286 How to cite?
Journal: European Journal of Operational Research 
Abstract: We consider a single server queueing system in which service shuts down when no customers are present, and is resumed when the queue length reaches a given critical length. We assume customers are heterogeneous on delay sensitivity and analyze customers' strategic response to this mechanism and compare it to the overall optimal behavior. We provide algorithms to compute the equilibrium arrival rates and also derive the monotonicity of equilibrium and optimal arrival rates. We show that there may exist multiple equilibria in such a system and the optimal arrival rate may be larger or smaller than the decentralized equilibrium one.
URI: http://hdl.handle.net/10397/26743
DOI: 10.1016/j.ejor.2012.05.026
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