Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/25985
Title: A fair staff allocation rule for the capacity pooling of multiple call centers
Authors: Guo, P 
Leng, M
Wang, Y 
Keywords: Call center pooling
Cooperative game
Shapley value
Square-root safety staffing rule
Issue Date: 2013
Publisher: North-Holland
Source: Operations research letters, 2013, v. 41, no. 5, p. 490-493 How to cite?
Journal: Operations research letters 
Abstract: We construct a cooperative staffing game to investigate how to fairly allocate a reduced number of staff among multiple call centers that pool (centralize) their capacities. We show that this game is essential and submodular, and, thereby, convex with a non-empty core. We also propose a neat Shapley value-characterized staff-allocation rule, which exists in the core of the game.
URI: http://hdl.handle.net/10397/25985
ISSN: 0167-6377
EISSN: 1872-7468
DOI: 10.1016/j.orl.2013.06.005
Appears in Collections:Journal/Magazine Article

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