Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/25933
Title: Service capability and performance of logistics service providers
Authors: Lai, KH 
Keywords: Capability
Logistics services
Performance
Resource-based view
Issue Date: 2004
Publisher: Pergamon-Elsevier Science Ltd
Source: Transportation research part E: logistics and transportation review, 2004, v. 40, no. 5, p. 385-399 How to cite?
Journal: Transportation Research Part E: Logistics and Transportation Review 
Abstract: Drawing on the resource-based view of the firm, this study empirically examines if there exist different types of logistics service providers (LSPs), and whether the types differ in service performance. The study results suggest that there are four discernable types of LSP, according to the service capability displayed by each type, and that differences in service performance exist between the types. The implications of the results are discussed and suggestions for further research in LSPs are offered.
URI: http://hdl.handle.net/10397/25933
ISSN: 1366-5545
DOI: 10.1016/j.tre.2004.01.002
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