Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/24760
Title: Prioritizing convention quality attributes from the perspective of three-factor theory : the case of academic association convention
Authors: Lee, JS 
Min, CK
Keywords: Attendee satisfaction
Convention attributes
Impact-asymmetry analysis
Impact range-performance analysis
Three-factor theory
Issue Date: 2013
Publisher: Pergamon Press
Source: International journal of hospitality management, 2013, v. 35, p. 282-293 How to cite?
Journal: International journal of hospitality management 
Abstract: This study examines the asymmetric effects of convention attribute performance on attendee satisfaction (AS) from the perspective of three-factor theory through impact range-performance analysis and impact-asymmetry analysis. This approach enables classification and prioritization of convention attributes as frustrators, dissatisfiers, hybrids, satisfiers, and delighters for the effective management of AS. Moreover, this approach allows assessment of each attribute's range of impact on AS. Through these methods, researchers/practitioners are able to easily pinpoint areas of concern for performance improvement. Findings are to offer industry practitioners insights into prioritizing attributes and effectively addressing AS.
URI: http://hdl.handle.net/10397/24760
ISSN: 0278-4319
EISSN: 1873-4693
DOI: 10.1016/j.ijhm.2013.07.003
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

14
Last Week
0
Last month
Citations as of Dec 15, 2018

WEB OF SCIENCETM
Citations

14
Last Week
0
Last month
0
Citations as of Dec 16, 2018

Page view(s)

58
Last Week
0
Last month
Citations as of Dec 17, 2018

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.