Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/24669
Title: Tipping behavior of diners in three upscale Chinese restaurants in Hong Kong
Authors: Chung, MKH
Heung, VCS
Keywords: Restaurant tipping
Chinese foodservice industry
Hong Kong
Issue Date: 2007
Publisher: Routledge, Taylor & Francis Group
Source: Asia Pacific journal of tourism research, 2007, v. 12, no. 3, p. 169-180 How to cite?
Journal: Asia Pacific journal of tourism research 
Abstract: This study intends to fill a gap in the literature and explores customers' tipping behaviors in the Chinese foodservice industry. The main focus of this study is to test a model that examines the influences of “food quality”, “service quality”, “conformity”, “universalism”, “reputation”, “likelihood of return” and “overall meal satisfaction” on tip size. A survey was conducted with 611 restaurant patrons in three selected Chinese restaurants in Hong Kong. The findings of this study reveal that five of these seven factors were found to be good predictors of overall satisfaction except “universalism”. However, the overall impact of these seven factors on tip amount was small. Implications of the findings were discussed and directions for future studies were included.
URI: http://hdl.handle.net/10397/24669
ISSN: 1094-1665
EISSN: 1741-6507
DOI: 10.1080/10941660701416739
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

7
Last Week
0
Last month
Citations as of Sep 18, 2017

Page view(s)

39
Last Week
1
Last month
Checked on Sep 18, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.