Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/24386
Title: Development of a case based intelligent customer-supplier relationship management system
Authors: Choy, KL 
Lee, WB 
Lo, V
Issue Date: 2002
Source: Expert systems with applications, 2002, v. 23, no. 3, p. 281-297
Abstract: The integration of customer relationship management (CRM) and supplier relationship management (SRM) to facilitate supply chain management in the areas of supplier selection using a help desk approach has become a promising solution for manufacturers to identify appropriate suppliers and trading partners to form a supply network on which they depend for products, services, and distribution. In this paper, an intelligent customer-supplier relationship management system (ISRMS) using the case based reasoning (CBR) technique to select potential suppliers is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential suppliers to the allocation of order is greatly reduced.
Keywords: Case based reasoning
Customer and supplier relationship management
Help desk function
Supplier selection
Supply network
Publisher: Pergamon Press
Journal: Expert systems with applications 
ISSN: 0957-4174
EISSN: 1873-6793
DOI: 10.1016/S0957-4174(02)00048-9
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

75
Last Week
0
Last month
0
Citations as of Feb 9, 2020

WEB OF SCIENCETM
Citations

47
Last Week
0
Last month
1
Citations as of Jul 11, 2020

Page view(s)

172
Last Week
0
Last month
Citations as of Jul 15, 2020

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.