Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/23535
Title: Empowering employees through instant messaging
Authors: Ou, CXJ
Davison, RM
Zhong, X
Liang, Y
Keywords: China
Communication technologies
Knowledge sharing
Social networks
Team working
Issue Date: 2010
Publisher: Emerald Group Publishing Limited
Source: Information technology and people, 2010, v. 23, no. 2, p. 193-211 How to cite?
Journal: Information technology and people 
Abstract: Purpose: This paper aims to develop a research model that explains how instant messaging (IM) technologies enable employees to be empowered. Design/methodology/approach: The paper uses survey of 253 Chinese work professionals with respect to their use of IM tools at work. Findings: IM does empower work teams via shaping the social networks and facilitating knowledge sharing in the workplace, resulting in heightened team performance. Research limitations/implications: The survey was conducted in China so generalization to other national contexts is tentative. It focuses on the bright side of IM, but neglects the dark side, e.g. security concerns and work interruptions. Practical implications: IM is not only a social tool, it also has the potential to contribute to work teams. However, IM cannot achieve better work performance alone. Its contribution to strengthen the social networks at work is also critical. These social networks at work can enable employees to overcome psychological barriers to knowledge sharing. Originality/value: Studies of IM in the workplace have not previously considered social network perspectives, nor the value of such IM-facilitated social networks for work performance. This large scale survey of work professionals across four locations in China provides evidence for the considerable positive impacts of IM on work.
URI: http://hdl.handle.net/10397/23535
ISSN: 0959-3845
EISSN: 1758-5813
DOI: 10.1108/09593841011052165
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

27
Last Week
0
Last month
0
Citations as of Oct 24, 2017

WEB OF SCIENCETM
Citations

17
Last Week
0
Last month
0
Citations as of Oct 23, 2017

Page view(s)

49
Last Week
1
Last month
Checked on Oct 22, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.