Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/23399
Title: Critical contractual issues of outsourced operation and maintenance service for commercial buildings
Authors: Lai, JHK 
Yik, FWH
Jones, P
Keywords: Building services
Contracts
Outsourcing
Transaction costs
Issue Date: 2006
Source: International Journal of Service Industry Management, 2006, v. 17, no. 4, p. 320-343 How to cite?
Journal: International Journal of Service Industry Management 
Abstract: Purpose - Building operation and maintenance (O&M) service, which embraces a wide range of specialist trades, has been increasingly outsourced through discrete contracts. This paper aims to study the issues critical to outsourced O&M contracts for commercial buildings. Design/methodology/ approach - The paper takes a transaction cost approach to analyse the findings from face-to-face interviews with 22 O&M practitioners in Hong Kong. Findings - The analysis revealed that they practitioners generally had limited understanding about the concepts of contract. Lacking a standard form for O&M contracts, some contracts were formed rather loosely and irregularities in contract conditions are common. Disputes frequently arise from the scope of work although the practitioners considered well defined work scope is paramount to a successful contract. Research limitations/implications - Besides the need to study how to improve practitioners' knowledge about O&M service contracts, further studies are required to investigate which or which combination of the contract concepts would be suitable for particular types of O&M contracts where their scale and complexity are dependent on the trade of work required to serve the building. Originality/value - This paper uncovers a number of contractual issues that are critical to the performance of outsourced O&M service for commercial buildings.
URI: http://hdl.handle.net/10397/23399
ISSN: 0956-4233
DOI: 10.1108/09564230610680640
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

17
Last Week
1
Last month
0
Citations as of Aug 17, 2017

WEB OF SCIENCETM
Citations

13
Last Week
1
Last month
0
Citations as of Aug 22, 2017

Page view(s)

47
Last Week
4
Last month
Checked on Aug 20, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.