Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/23284
Title: The relationship between hotel employees' cross-cultural competency and team performance in multi-national hotel companies
Authors: Sucher, W
Cheung, C 
Keywords: Cross-cultural competency
Hotel employee
Hotel industry
Multi-national hotel company
Team performance
Thailand
Issue Date: 2015
Publisher: Pergamon Press
Source: International journal of hospitality management, 2015, v. 49, p. 93-104 How to cite?
Journal: International journal of hospitality management 
Abstract: In this study, the authors explored the benefits of understanding employee cross-cultural competency and strengthening team performance, which are essential for improving the organizational effectiveness of multi-national hotel companies as they expand globally. Data were collected from six multi-national hotel companies in Thailand. A total of 738 valid questionnaires were obtained and analyzed using structural equation modeling to test the proposed relationships, in which cross-cultural competency was developed as determinant of multi-cultural team performance. The results indicate that cross-cultural competency had a positive, direct effect on team performance. The authors provide significant cross-cultural theoretical and practical management advice for stakeholders in the hospitality industry. In addition, the authors establish the foundation for future studies into cross-cultural competency and multi-cultural team performance in the context of Thai multi-national hotels.
URI: http://hdl.handle.net/10397/23284
ISSN: 0278-4319
EISSN: 1873-4693
DOI: 10.1016/j.ijhm.2015.05.007
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