Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/23256
Title: Managing efficiency in international tourist hotels in Taipei using a dea model with non-discretionary inputs
Authors: Tsai, H 
Wu, J
Zhou, Z
Keywords: Data envelopment analysis
Non-discretionary
International tourist hotels
Efficiency measurement
Efficiency improvement
Issue Date: 2011
Publisher: Routledge, Taylor & Francis Group
Source: Asia Pacific journal of tourism research, 2011, v. 16, no. 4, p. 417-432 How to cite?
Journal: Asia Pacific journal of tourism research 
Abstract: In this paper, an input-oriented data envelopment analysis model with discretionary and non-discretionary variables is proposed for measuring the efficiency of international tourist hotels (ITHs). The model considers two outputs (total revenues and occupancy percentage), two discretionary inputs (total number of employees and total operating costs) and two non-discretionary inputs (total number of guest rooms and food and beverage capacity). Variable returns to scale are assumed. Both the proposed and the traditional input-oriented model are applied to measure the efficiency of 21 ITHs in Taipei during 2003-2007, and different efficiency measures and benchmarks are derived to help the management of these hotels adjust more effectively their discretionary inputs to achieve better efficiency. Implications are also discussed.
URI: http://hdl.handle.net/10397/23256
ISSN: 1094-1665
EISSN: 1741-6507
DOI: 10.1080/10941665.2011.588875
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