Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/22713
Title: Development of a case based intelligent supplier relationship management system - linking supplier rating system and product coding system
Authors: Choy, KL 
Lee, WB 
Lo, V
Keywords: Customer relations
Help desks
Product information
Supplier relations
Supply chain management
Issue Date: 2004
Publisher: Emerald Group Publishing Limited
Source: Supply chain management, 2004, v. 9, no. 1, p. 86-101 How to cite?
Journal: Supply chain management 
Abstract: An intelligent supplier relationship management system (ISRMS) integrating a company's customer relationship management (CRM) system, supplier rating system (SRS) and product coding system (PCS) by the case based reasoning (CBR) technique to select preferred suppliers during the new product development (NPD) process is discussed. By using ISRMS in Honeywell Consumer Product (Hong Kong) Limited, it is found that the outsource cycle time from the searching of potential suppliers to the allocation of order, as well as the delay in delivery of goods of suppliers after order allocation, are greatly reduced. In addition, performance of suppliers can be monitored effectively.
URI: http://hdl.handle.net/10397/22713
ISSN: 1359-8546
EISSN: 1758-6852
DOI: 10.1108/13598540410517601
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