Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/22329
DC FieldValueLanguage
dc.contributorSchool of Hotel and Tourism Management-
dc.creatorSong, H-
dc.creatorLi, G-
dc.creatorVan, DVR-
dc.creatorChen, JL-
dc.date.accessioned2014-12-19T07:10:32Z-
dc.date.available2014-12-19T07:10:32Z-
dc.identifier.issn1099-2340-
dc.identifier.urihttp://hdl.handle.net/10397/22329-
dc.language.isoenen_US
dc.publisherJohn Wiley & Sonsen_US
dc.subjectHong Kongen_US
dc.subjectPartial least squaresen_US
dc.subjectStructural equation modellingen_US
dc.subjectTourist satisfaction indexen_US
dc.titleAssessing mainland Chinese tourists' satisfaction with Hong Kong using tourist satisfaction indexen_US
dc.typeJournal/Magazine Articleen_US
dc.identifier.spage82-
dc.identifier.epage96-
dc.identifier.volume13-
dc.identifier.issue1-
dc.identifier.doi10.1002/jtr.801-
dcterms.abstractThe purpose of this study is to test a two-step tourist satisfaction index framework empirically. The first step estimates sectoral-level satisfaction indexes based on a structural equation model, and the second obtains an overall tourist satisfaction index by conducting second-order confirmatory factor analysis. This study is a pilot test of the theoretical framework based on three tourism-related service sectors in Hong Kong. The results indicate that mainland Chinese tourists are most satisfied with the hotel sector in Hong Kong, followed by the retail sector, and least satisfied with local tour operators. The aggregate tourist satisfaction index is 74.04 out of 100. The results of this study have important practical implications for long-term destination management.-
dcterms.bibliographicCitationInternational journal of tourism research, 2011, v. 13, no. 1, p. 82-96-
dcterms.isPartOfInternational journal of tourism research-
dcterms.issued2011-
dc.identifier.scopus2-s2.0-78650778768-
dc.identifier.eissn1522-1970-
dc.identifier.rosgroupidr52621-
dc.description.ros2010-2011 > Academic research: refereed > Publication in refereed journal-
Appears in Collections:Journal/Magazine Article
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