Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/22249
Title: The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Authors: Chan, A
Hsu, CHC 
Baum, T
Keywords: Behavioral intention
Confirmatory factor analysis
Customer satisfaction
Package tour
Service quality
Tour experience
Tour service
Issue Date: 2015
Publisher: Routledge, Taylor & Francis Group
Source: Journal of travel & tourism marketing, 2015, v. 32, no. 1-2, p. 18-33 How to cite?
Journal: Journal of travel & tourism marketing 
Abstract: This study proposes and tests a tour service performance framework that assesses the impact of tour service performance on tourists¡¦ satisfac
URI: http://hdl.handle.net/10397/22249
ISSN: 1054-8408
EISSN: 1540-7306
DOI: 10.1080/10548408.2014.986010
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