Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/21645
Title: Strategic dimensions of maintenance management
Authors: Tsang, AHC
Keywords: Maintenance
Service delivery system
Strategy
Issue Date: 2002
Source: Journal of quality in maintenance engineering, 2002, v. 8, no. 1, p. 7-39 How to cite?
Journal: Journal of Quality in Maintenance Engineering 
Abstract: The contemporary business environment has raised the strategic importance of the maintenance function in organizations which have significant investment in physical assets. Four strategic dimensions of maintenance management are identified, namely service-delivery options, organization and work structuring, maintenance methodology and support systems. The alternatives available are reviewed: the guidelines for selection of these alternatives, the key decision areas in each of the four dimensions, as well as the critical success factors for the transformation process are discussed. The two factors that permeate in these strategic dimensions are human factors and information flow; the latter can be made more efficient by embracing the e-maintenance model.
URI: http://hdl.handle.net/10397/21645
ISSN: 1355-2511
DOI: 10.1108/13552510210420577
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