Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/21247
Title: Equilibrium and optimal strategies to join a queue with partial information on service times
Authors: Guo, P 
Sun, W
Wang, Y 
Keywords: Entropy maximization
Equilibrium
Joining/balking behavior
Partial information
Queueing
Issue Date: 2011
Publisher: Elsevier
Source: European journal of operational research, 2011, v. 214, no. 2, p. 284-297 How to cite?
Journal: European journal of operational research 
Abstract: In this paper, we study customer equilibrium as well as socially optimal strategies to join a queue with only partial information on the service time distribution such as moments and the range. Based on such partial information, customers adopt the entropy-maximization principle to obtain the expectation of their waiting cost and decide to join or balk. We find that more information encourages customers to join the queue. And it is beneficial for decision makers to convey partial information to customers in welfare maximization but reveal full information in profit maximization.
URI: http://hdl.handle.net/10397/21247
ISSN: 0377-2217
EISSN: 1872-6860
DOI: 10.1016/j.ejor.2011.04.011
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

20
Last Week
0
Last month
0
Citations as of Aug 11, 2017

WEB OF SCIENCETM
Citations

16
Last Week
0
Last month
0
Citations as of Aug 13, 2017

Page view(s)

53
Last Week
2
Last month
Checked on Aug 14, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.