Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/20853
Title: Measuring hotel performance using the game cross-efficiency approach
Authors: Song, H 
Yang, S
Wu, J
Keywords: Data envelopment analysis
Game cross-efficiency evaluation
International hotels of taipei
Star-rating
Issue Date: 2011
Publisher: Routledge, Taylor & Francis Group
Source: Journal of China tourism research (中國旅游硏究), 2011, v. 7, no. 1, p. 85-103 How to cite?
Journal: Journal of China tourism research (中國旅游硏究) 
Abstract: This study evaluates the comparative operating efficiencies of 23 international tourist hotels in Taipei by means of data envelopment analysis (DEA). A game crossefficiency extension of the original DEA method is applied to provide reliable and comprehensive evaluation results. The main advantage of this approach is that it not only assesses hotel efficiency effectively based on self- and peer evaluation but alsotakes the competition among decision-making units (DMUs) into account. A starratingsystem is also proposed to rate the performance of the international hotels under study based on their DEA efficiency scores over different periods. The results reveal that the mode of hotel operation significantly affects efficiency, in that hotels operated by international chains are more efficient than independent hotels. However, the level achieved in the traditional Taiwanese plum-rating system by hotels had no significant impact on hotel operational efficiency.
URI: http://hdl.handle.net/10397/20853
ISSN: 1938-8160
EISSN: 1938-8179
DOI: 10.1080/19388160.2011.551051
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