Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/20806
Title: Practical framework for measuring performance of international construction firms
Authors: Jin, Z
Deng, F
Li, H 
Skitmore, M
Keywords: Balanced scorecard
Benchmarking
Construction firm
International construction
Internationalization
Organizational issues
Performance measurement
Issue Date: 2013
Publisher: American Society of Civil Engineers
Source: Journal of construction engineering and management, 2013, v. 139, no. 9, p. 1154-1167 How to cite?
Journal: Journal of construction engineering and management 
Abstract: The internationalization of construction companies has become of significant interest as the global construction market continues to be integrated into a more competitive and turbulent business environment. However, due to the complicated and multifaceted nature of international business and performance, there is as yet no consensus on how to evaluate the performance of international construction firms (ICFs). The purpose of this paper, therefore, is to develop a practical framework for measuring the performance of ICFs. Based on the balanced scorecard (BSC), a framework with detailed measures is developed, investigated, and tested using a three-step research design. In the first step, 27 measures under six dimensions (financial, market, customer, internal business processes, stakeholders, and learning and growth) are determined by literature review, interviews with academics, and seminar discussions. Subsequently, a questionnaire survey is conducted to investigate weights of these 27 performance measures. The questionnaire survey also supports the importance of measuring intangible aspects of international construction performance from the practitioner's viewpoint. Additionally, a case study is described to test the framework's robustness and usefulness. This is achieved by benchmarking the performance of a Chinese ICF with nine other counterparts worldwide. It is found that the framework provides an effective basis for benchmarking ICFs to effectively monitor their performance and support the development of strategies for improved competitiveness in the international arena. This paper is the first attempt to present a balanced and practically tested framework for evaluating the performance of ICFs. It contributes to the practice of performance measurement and related internationalization in the construction industry in general.
URI: http://hdl.handle.net/10397/20806
ISSN: 0733-9364
EISSN: 1943-7862
DOI: 10.1061/(ASCE)CO.1943-7862.0000718
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