Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/20281
Title: An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong
Authors: Lloyd, AE
Yip, LSC
Luk, STK
Keywords: Behavioral intentions
Customer perceived value
Customer satisfaction
Tourist shopping behavior
Issue Date: 2011
Publisher: Pergamon Press
Source: Tourism management, 2011, v. 32, no. 3, p. 520-533 How to cite?
Journal: Tourism management 
Abstract: In recent years, the concept of customer perceived value has attracted increasing attention among practitioners and academics. Despite a growing body of literature, calls remain for more sophisticated measures of the construct. This paper investigates an expanded scale of customer perceived value among two shopper groups and its resulting impact on retail performance. Findings reveal distinct differences in the drivers of customer perceived value between local and tourist shoppers in Hong Kong. Results offer significant implications for retailers and future research in this strategically important area.
URI: http://hdl.handle.net/10397/20281
ISSN: 0261-5177
EISSN: 1879-3193
DOI: 10.1016/j.tourman.2010.04.004
Appears in Collections:Journal/Magazine Article

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