Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/19874
Title: Overcoming work-related stress and promoting employee creativity in hotel industry : the role of task feedback from supervisor
Authors: Hon, AHY 
Chan, WWH 
Lu, L
Keywords: Challenge-related stress
Hindrance-related stress
Supervisory task feedback
Employee creativity
Voice theory
Hotel
China
Issue Date: 2013
Publisher: Pergamon Press
Source: International journal of hospitality management, 2013, v. 33, p. 416-424 How to cite?
Journal: International journal of hospitality management 
Abstract: This study adopts the literature on voice and examines the importance of task feedback (positive and negative) from supervisors in facilitating the emergence of creativity, as an expression of voice behavior, from two types of work stress (challenge- and hindrance-oriented). We theorized that both forms of feedback would interact with challenge- and hindrance-related stress to result in employee creativity. Using multi-source data from a total of 265 full-time Chinese employees in Beijing. China, we show that employees under challenge-related stress generated most creativity when levels of positive task feedback from their supervisors were high. Similarly, those suffering from hindrance stressors were more creative at work when supervisors provided less negative and more positive feedback. Future research and directions are also discussed.
URI: http://hdl.handle.net/10397/19874
ISSN: 0278-4319
EISSN: 1873-4693
DOI: 10.1016/j.ijhm.2012.11.001
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