Please use this identifier to cite or link to this item:
Title: Measuring the performance of information systems using data envelopment analysis
Authors: Wang, H
Zheng, L
Liu, JNK
Keywords: C 2GS 2-ISS
Data envelopment analysis
Performance of information aystems
Issue Date: 2010
Source: International journal of digital content technology and its applications, 2010, v. 4, no. 8 How to cite?
Journal: International Journal of Digital Content Technology and its Applications 
Abstract: This paper reviews the system of the evaluation methods for performance of information system (IS) and their deficiencies. Based on these, the feasibility and necessity to measure the performance from the input/output viewpoint are emphasized. Then, this paper introduces four basic models of data envelopment analysis and selects YMK-DEA and C 2GS 2-ISS models for the evaluation of performance of complex information systems. Referring the balanced scorecard, evaluation indexes for IS performance are presented from four perspectives, including finance, customer, internal processes and learning and growth. Taking the information systems of 30 steel sale enterprises as examples, this paper uses YMK-DEA and C 2GS 2-ISS models to analyze the IS performance of enterprises from the angles of both technical efficiency and scale efficiency and compares the results with those from C 2R and C 2GS 2 models. Finally, some suggestions for IS improvement are given.
ISSN: 1975-9339
DOI: 10.4156/jdcta.vol4.issue8.10
Appears in Collections:Journal/Magazine Article

View full-text via PolyU eLinks SFX Query
Show full item record


Last Week
Last month
Citations as of Aug 6, 2018

Page view(s)

Last Week
Last month
Citations as of Aug 12, 2018

Google ScholarTM



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.