Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/18209
Title: Quality metrics for intranet applications
Authors: Leung, HKN 
Issue Date: 2001
Publisher: Elsevier
Source: Information and management, 2001, v. 38, no. 3, p. 137-152 How to cite?
Journal: Information and management 
Abstract: As the number of intranet application increases, software developers face a new software paradigm and possibly a new set of quality requirement. The work discussed here attempts to identify practical software metrics for intranet applications. The six software quality characteristics and 32 quality sub-characteristics of the Extended ISO model are used as a basis to identify the key quality characteristics of intranet applications. From the results of a user survey, three key quality characteristics are identified; they are reliability, functionality, and efficiency. Five sub-characteristics (availability, accuracy, security, suitability and time behaviour) are found to be the key attributes of intranet applications. Finally, a set of three metrics is developed. In order to verify their validity and applicability to intranet projects, an experiment was performed by computing these metrics in five intranet applications. The metric values were then compared with the results from a user satisfaction survey. The metric values and the survey results were closely correlated; a larger score in software metrics leads to a higher user satisfaction score. It is very likely that these software metrics can effectively reflect the quality of an intranet application.
URI: http://hdl.handle.net/10397/18209
ISSN: 0378-7206
EISSN: 1872-7530
DOI: 10.1016/S0378-7206(00)00060-4
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

70
Last Week
0
Last month
0
Citations as of Aug 19, 2017

WEB OF SCIENCETM
Citations

32
Last Week
0
Last month
0
Citations as of Aug 16, 2017

Page view(s)

39
Last Week
0
Last month
Checked on Aug 20, 2017

Google ScholarTM

Check

Altmetric



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.