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Title: Sourcing performance satisfaction : a study of the critical success factors and firm-related characteristics
Authors: Tam, FY
Moon, KL
Ng, SF 
Hui, CL 
Issue Date: 2005
Source: Journal of the Textile Institute, 2005, v. 96, no. 6, 183, p. 355-363
Abstract: The aim of this paper is to identify the critical success factors (CSFs) of production sourcing for small and medium-sized clothing firms in Hong Kong, and to explore the effects of these factors and firm-related characteristics on satisfaction with production sourcing performance. A two-stage methodology was applied. In the first stage, a multiple-case study of ten small and medium-sized clothing firms in Hong Kong was undertaken to identify the CSFs and critical performance indicators of production sourcing. In the second stage, a questionnaire-based survey was conducted among 104 small and medium-sized clothing firms to test the developed hypotheses. Based on the findings, the two most significant success factors of production sourcing are the sustaining of long-term relationships with production providers and choosing production providers carefully. The two aspects of production sourcing performance that are most likely to lead to satisfaction are on-time delivery and better quality. The results show that the level of satisfaction with sourcing performance is influenced by certain CSFs and firm-related characteristics.
Keywords: Critical success factors
Firm-related characteristics
Hong Kong
Performance satisfaction
Production sourcing
Small and medium-sized enterprises
Publisher: Routledge, Taylor & Francis Group
Journal: Journal of the Textile Institute 
ISSN: 0040-5000
EISSN: 1754-2340
DOI: 10.1533/joti.2003.0061
Appears in Collections:Journal/Magazine Article

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