Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/18101
Title: Understanding organizational citizenship behavior from a cultural perspective : an empirical study within the context of hotels in mainland China
Authors: Wang, J
Wong, CK
Keywords: Chinese values
Organizational citizenship behavior
Leader-member exchange
Organizational commitment
China's hospitality industry
Structural equation modeling
Issue Date: 2011
Publisher: Pergamon Press
Source: International journal of hospitality management, 2011, v. 30, no. 4, p. 845-854 How to cite?
Journal: International journal of hospitality management 
Abstract: Scholarly concerns in organizational citizenship behaviors (OCBs) have increased dramatically over the past two decades. Nevertheless, there are significant issues yet to be addressed and resolved, one of which relates to the influences of cultural values on such voluntary behaviors. In view of the importance of OCB in meliorating hotel service and cultivating customer loyalty, the current study seeks to investigate a possible mechanism through which Chinese values (CVs) may function on employee citizenship behaviors within the hotels in Mainland China. The research questions focus on whether CVs have a direct impact on OCB and its verified antecedents, leader-member exchange (LMX) and employee organizational commitment (OC). Eventually, the research findings have verified the conceptual model and confirmed all the postulated linkages among the constructs under study.
URI: http://hdl.handle.net/10397/18101
ISSN: 0278-4319
EISSN: 1873-4693
DOI: 10.1016/j.ijhm.2011.01.005
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