Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/17676
Title: Perceived discrimination in the context of high and low interactions - evidence from medical and general tourists
Authors: Ye, B
Hanqin Qiu, Z 
Yuen, P 
Keywords: Antecedents
Hong Kong
Perceived discrimination
Tourists
Issue Date: 2012
Publisher: Routledge, Taylor & Francis Group
Source: Asia Pacific journal of tourism research, 2012, v. 17, no. 6, p. 635-655 How to cite?
Journal: Asia Pacific journal of tourism research 
Abstract: This study explored the antecedents and consequences of perceived discrimination of tourists. Both general and medical tourists, who represent contexts of low and high interaction with service providers, respectively, were interviewed in-depth regarding their travel experiences in Hong Kong. The critical incidence approach was applied to identify unfair treatment and other relevant factors. Similarities and differences were found between the discriminatory experiences and antecedents of medical tourists and general tourists. The findings indicate that some unfair treatments were subsequently attributed to discrimination; because of their unique travel motivations, medical tourists more easily attributed unfair treatment to discrimination. Moreover, four groups of factors were identified as antecedents to perceived discrimination: cultural, employee, tourist and situational factors. The results suggest that the relationship between perceived discrimination and post-visit behavioral intentions is moderated by the perceived value of the trip. The practical implications of our findings are discussed.
URI: http://hdl.handle.net/10397/17676
ISSN: 1094-1665
EISSN: 1741-6507
DOI: 10.1080/10941665.2011.635665
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

4
Last Week
0
Last month
0
Citations as of May 13, 2018

WEB OF SCIENCETM
Citations

7
Last Week
0
Last month
0
Citations as of May 23, 2018

Page view(s)

77
Last Week
0
Last month
Citations as of May 21, 2018

Google ScholarTM

Check

Altmetric


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.