Creating an ideal workplace culture : the keys to unlocking people talent

Abstract

Purpose: This paper examines four key concepts – a description of what constitutes a positive workplace culture, an outline of what employee engagement includes, a framework that outlines the importance of a “spirit of trust” in creating a positive workplace culture, and a view of how core organizational values can be used to drive efforts to create an ideal library culture. Design / Methodology / Approach: This paper provides references to key research results from Harris Interactive and the Great Place to Work Institute, presents the results of an academic library application, draws on the work of noted authors and provides practical techniques gained from the authors’ experiences. Findings: Library leaders who want to establish an ideal workplace culture need to focus on activities that generate and demonstrate trust. A strong set of core values, which all employees respect and practice, help to build the organizational trust account. This creates the environment for employee engagement to thrive. Practical Implications: This paper outlines practical frameworks as well as specific techniques that leaders can use to make key contributions towards establishing and sustaining a strong, positive workplace culture. Originality / Value: The authors’ practical experiences in applying a values audit and many of these techniques within a library setting demonstrate the usefulness of these tools and concepts for library leaders.