Please use this identifier to cite or link to this item: http://hdl.handle.net/10397/17443
Title: Improving the competitiveness of manufacturing companies by continuous incremental change
Authors: Love, PED
Gunasekaran, A
Li, H 
Issue Date: 1998
Publisher: Emerald Group Publishing Limited
Source: TQM magazine, 1998, v. 10, no. 3, p. 177-185 How to cite?
Journal: TQM magazine 
Abstract: Total quality management (TQM) is an approach to change that can respond to the needs of the organisation and customers and has become the raison d'être of any organisation wishing to be competitive in an era of globalization. Since the introduction of a quality approach into manufacturing it has left its mark across the landscape of manufacturing industry. In some ways it is axiomatic that reacting to or initiating such a change has not led to improvement in business processes. Management has become disillusioned with TQM and has sought an alternative approach to change in an attempt to become more competitive, flexible and responsive to customer demands. Business process re-engineering (BPR) has been advocated as an alternative to TQM. While BPR seeks radical performance improvements as an objective, the path that is taken is much more incremental. Therefore, change should be viewed as a continuous process. Argues that TQM is the foundation for BPR, but that only by implementing change progressively will BPR be potentially successful in the long term.
URI: http://hdl.handle.net/10397/17443
ISSN: 0954-478X
Appears in Collections:Journal/Magazine Article

Access
View full-text via PolyU eLinks SFX Query
Show full item record

SCOPUSTM   
Citations

25
Last Week
5
Last month
Citations as of Nov 17, 2017

Page view(s)

60
Last Week
1
Last month
Checked on Nov 13, 2017

Google ScholarTM

Check



Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.